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Sean O'Neill

가입한 날짜: 2023년 9월 18일

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마지막 활동: 2023년 9월 19일

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님의 최근 활동 Sean O'Neill

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I have a question which I am struggling to answer, or simply missing the point.  I want to know what the 'Answer Enquiry*' is on the conversations handled by the bot and not passed to an agent on a ticket.  I also want to know what 'article/auto-reply' is recommended off the back of the enquiry.  All the above information relies on there being a ticket created doesn't it?

* Side note, why 'Answer Enquiry', why not simply 'Customer Question', I can't see the logic in the naming of this field, or again, maybe I am missing something?

댓글 보기 · 2023년 9월 19일에 게시됨 · Sean O'Neill

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Can I also ask that you post the outcome here.  The conversation bot is essentially unusable if one is not able to see conversations between it and the customer for those outcomes that do not end up handing over to an agent.  

Unless I am missing something (happy to be told otherwise), for the 'bot only' chats I can't see what the customer asked, what the bot's response was or what time the chat occurred.

댓글 보기 · 2023년 9월 18일에 편집됨 · Sean O'Neill

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