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가입한 날짜: 2023년 8월 17일
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마지막 활동: 2024년 11월 26일
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We're currently using On-Hold Time as our main metric when it comes to measuring how fast our internal teams are responding.
Currently, the On-Hold Time metric counts the cumulative time a ticket has spent in the On-Hold status.
We want to obtain the average difference in the intervals of the responses from our internal teams (through agent comments (either public or private)). How can we do this?
Thank you for your support!
2024년 11월 26일에 게시됨 · B
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Hey Jakub Konik , thanks, hoping for a quick solution here.
We found out that the generative AI works when the Require Sign-In option in our Help Center is disabled AND if the article is visible to everyone.
This is not ideal since we require our employees to sign-in to access the Help Center, and some articles are only visible to a certain user segment.
댓글 보기 · 2024년 6월 04일에 게시됨 · B
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Hi, Trapta Singh!
We also tried that one but still does not work.
We're not receiving any errors but there is nothing that's filled out in our description field.
댓글 보기 · 2023년 11월 20일에 게시됨 · B
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Hey Trapta Singh
Thanks for getting back to me.
I indeed got a console error tinymce is undefined
I believe the problem is with the request description line, the normal code:
$('#request_description').val("Test").change();
does not work because the change function do not work on rich text editors (which Zendesk currently has)
I can confirm that the conditions are working fine since the subject field is auto-populated.
댓글 보기 · 2023년 11월 20일에 게시됨 · B
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Hi, Trapta!
We tried this with this code:
$(document).ready(function() {
var fieldID = '7603499055631'; // replace with your custom field ID
// Set the value of the selected dropdown option to a variable
$('#request_custom_fields_7603499055631').change(function() {
var category = $(this).val(); // Get the selected option's value when it changes
// Compare the selected option's value
if (category == 'tools__mdm') {
$('#request_subject').val("Issue Encountered: XXXX").change();
tinymce.get("request_description").setContent("Test
");
}
})
});
But unfortunately, this does not work.
The subject is filled out but the description is not, any ideas?
댓글 보기 · 2023년 11월 20일에 편집됨 · B
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Hey, all!
We're trying to auto-populate the request description when a certain custom field value is selected, here's how our current code looks like now:
$(document).ready(function() {
var fieldID = '7603499055631'; // replace with custom field ID
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == '7752126072207') { // replace with your actual form ID
$('#request_custom_fields_' + fieldID).change(function () {
var selectedOption = $(this).val();
switch(selectedOption) {
case 'tools__mdm':
$("#request_subject").val("Issue encountered: XXXX");
$('#request_description').val("There is a new product registration.");
break;
// Add more case statements for other options
default:
$("#request_subject").val("");
$("#request_description").val("");
}
});
}
});
So far, the subject field is being auto-populated but the description field is not, any idea on why this is the case?
댓글 보기 · 2023년 11월 14일에 게시됨 · B
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Hi! We're using Suite Growth's Copenhagen theme for our Knowledge Center.
We want to customize the Copenhagen theme to better fit our needs and wants. Our main question is, will customizing or editing the code of the Copenhagen theme affect the Guide dashboard for Zendesk Explore?
How can we make sure that we can still gather insights for our Knowledge Center even if we're customizing the Copenhagen theme? Thanks a lot!
2023년 8월 17일에 편집됨 · B
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