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Richard Schaefer

가입한 날짜: 2024년 5월 14일

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마지막 활동: 2024년 5월 14일

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)
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@... Hello Scott, I opened up a Zendesk support ticket regarding this request and was directed to this thread by my agent Rafael. 

My team really needs a feature like this to allow accurate reporting. Without it - we have SLAs showing breached on the wrong agents, and this is no way to do reports!

Without a change like you mentioned, we constantly have SLA breaches on the final assignee, rather than the assignee who breached. 

 

Please let me know if this is on the current roadmap to add in the future.

Thanks

댓글 보기 · 2024년 5월 14일에 게시됨 · Richard Schaefer

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