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Sean
가입한 날짜: 2023년 9월 13일
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마지막 활동: 2023년 11월 20일
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Hello Zendesk team, any update to this? It is causing us major complaints both internally and externally on how there is no "go back a step" or "start again" button. Our company has created a chat flow that might require stepping back many times. Please update this feature!
댓글 보기 · 2023년 11월 20일에 게시됨 · Sean
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Has this issue been resolved? As others have said, not every agent needs this feature, but some would benefit quite a bit from it.
Could you guys please check what is the status of this issue so far?
댓글 보기 · 2023년 11월 13일에 게시됨 · Sean
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One question. If you want to apply to all URLs containing certain address with variable values after a certain point, which option should i slect?
For example, the addresses are,
www.abc.com/abc/(address changes here for different products)
i.e.
www.abc.com/abc/aaaa7
www.abc.com/abc/bbbb6
www.abc.com/abc/cccc9
How do I make it so that any address that contains exactly "www.abc.com/abc/" to show a particular proactive message? I'm trying to implement a different message for different pages. These proactive messages are bringing a good load of traffic into our bot, so we are customizing to page-level.
Thank you in advance.
댓글 보기 · 2023년 11월 06일에 게시됨 · Sean
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Zendesk, PLEASE change this. It seems like this issue has been raised since long time ago. It wouldn't take too much of developer's time to update this feature. The current icon looks absolutely soul-less and has no meaning to it. From a brand and marketing perspective, this is one big reason not to use this service. This is the first icon that every customer encounters when they face the web widget.
댓글 보기 · 2023년 9월 13일에 게시됨 · Sean
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