최근 검색


최근 검색 없음

Michi Moskovitz's Avatar

Michi Moskovitz

가입한 날짜: 2023년 12월 31일

·

마지막 활동: 2024년 5월 23일

팔로잉

0

팔로워

0

총 활동 수

20

투표 수

2

플랜 수

10

활동 개요

님의 최근 활동 Michi Moskovitz

Michi Moskovitz님이 에 댓글을 입력함

댓글Slack integration

Hi, 

 

Checking in on the custom form support… this is critical for us, as we don't want jsut the description, but further important fields for us in the support team… 

Any news on that?

Has anyone set up a new custom slack integration and can post a quick tutorial?

 

댓글 보기 · 2024년 5월 20일에 게시됨 · Michi Moskovitz

0

팔로워

1

투표

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Help center and community

Is there an option to change the style, look and feel of the new request form?

댓글 보기 · 2024년 3월 25일에 게시됨 · Michi Moskovitz

0

팔로워

0

투표 수

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

댓글Ticket management

Hi

re: "Tickets are also flagged if an unknown user, who was not added to the ticket by the requester or an agent as a CC, updates an existing ticket. The unknown user’s comment is flagged and added to the comment stream as a private note"

why would we create a private note? This came from an end user. It's very confusing this way.

댓글 보기 · 2024년 3월 13일에 게시됨 · Michi Moskovitz

0

팔로워

3

투표 수

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

댓글Ticket customization

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

댓글 보기 · 2024년 2월 06일에 게시됨 · Michi Moskovitz

0

팔로워

0

투표 수

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

This is very important for us too - I've been looking at the need for a small group of external users act as submitters for other users' behalf (from other organizations), and CCing sounds like the only option.

That said, unfortunately, the cc is personal and not organizational.

Therefore we need some way for all other super users in the "super" org to be able to see the other users' tickets

댓글 보기 · 2024년 2월 04일에 게시됨 · Michi Moskovitz

0

팔로워

0

투표 수

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

댓글End users and organizations

What if I have an external customer, who can submit a ticket on behalf on other requesters. Then, I also want that submitter to view those other tickerts (alongside the requesters). Which role should that submitter be?

댓글 보기 · 2024년 2월 04일에 게시됨 · Michi Moskovitz

0

팔로워

0

투표 수

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

댓글Ticket customization

It seems that I can't change a relationship lookup custom field permissions from "Agent can edit" to "Customers can edit" - is that by design or am I doing something wrong? 

댓글 보기 · 2024년 2월 01일에 게시됨 · Michi Moskovitz

0

팔로워

1

투표

0

댓글


Michi Moskovitz님이 에 댓글을 입력함

댓글Building reports

We have a requirement to send a weekly report to our partners. When will a subscription service be added to the feature?

Thanks! 

댓글 보기 · 2023년 12월 31일에 게시됨 · Michi Moskovitz

0

팔로워

0

투표 수

0

댓글