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Imola Szabó

가입한 날짜: 2023년 7월 24일

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마지막 활동: 2023년 9월 25일

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댓글Ticket management

Hey Community!
I need to set up a new ticket type: "Change". Team members should be able to select ticket type "Change" from the drop-down, on top of the pre-built question, incident, problem and task.
Is it supported/doable somehow or could you suggest me a workaround?
Thanks in advance.

댓글 보기 · 2023년 9월 25일에 게시됨 · Imola Szabó

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댓글Setting up Zendesk Guide

Hello there,

we are setting up our brand new help centers with 2 brands, but only would like to have one of them restricted. So help center1 would be accessible externally, anonymously even. While help center2 would be restricted to signed in users, which we would probably do by SSO. I imagine if we only communicate the restricted help center URL to the relevant users only, this would not be an issue. Could you please point me to the relevant knowledge? What would be the best solution for this case?

Many thanks in advance.

댓글 보기 · 2023년 9월 13일에 게시됨 · Imola Szabó

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댓글Setting up Zendesk Guide

Hey Goated,

I had the same thing, but it's very easy to resolve. Double check the part above:

Setting up a hosted SSL

댓글 보기 · 2023년 9월 12일에 게시됨 · Imola Szabó

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댓글Setting up Zendesk Guide

Hi Community!

Is it supported to host map 2 URLs for a help center?
In our case it would make sense to redirect mycompany.zendesk.com to both:

- support.my-company.com

- support.mycompany.com

I would appreciate any insight.

Thanks!

댓글 보기 · 2023년 9월 08일에 게시됨 · Imola Szabó

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