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Tracy Scuderi
가입한 날짜: 2024년 1월 24일
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마지막 활동: 2024년 7월 05일
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님의 최근 활동 Tracy Scuderi
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+1 on this.
In the meantime Wojciech Smajda , is there any way to pull the requestor entries in the ticket contents into an explore report so that we can export it and manually create a word cloud outside Explore?
댓글 보기 · 2024년 7월 05일에 게시됨 · Tracy Scuderi
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@... - Can I confirm that this feature is only available when call recording is enabled?
댓글 보기 · 2024년 3월 01일에 게시됨 · Tracy Scuderi
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Hi Brandon,
It has taken a while, but i have discovered what has occurred and why.
It would appear that when assessing WUT and Talk Time at the Call level, it is a summation of each of those attributes for each leg of the call. Therefore, the calls that display a WUT higher than the max time set for that phone number all have been transferred at least once, and each Leg Wrap-up Time Duration (and Talk Time) is summed up in the Call Wrap-Up Time Duration.
To replicate this, I used the following metrics and attributes:
Metrics
Attributes (Row)
댓글 보기 · 2024년 2월 07일에 편집됨 · Tracy Scuderi
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Hi there,
If there is a maximum time limit set on a phone line, is there a way for an agent to extend wrap-up time on calls where the maximum time set is not enough?
In addition, looking Zendesk Explore, I can see that there are instances of wrap-up time longer than the maximum set. How would this have happend?
댓글 보기 · 2024년 1월 24일에 게시됨 · Tracy Scuderi
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