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Jay Pliskow
가입한 날짜: 2024년 1월 17일
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마지막 활동: 2025년 2월 25일
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님의 최근 활동 Jay Pliskow
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댓글Using Built by Zendesk apps
Our organization does not want Open tickets to be unassigned as our Agents are highly focused and specialized. However, we use the agent_ooo tag to keep track of customer responses and reply as needed to tickets on behalf of the assigned Agent while they are OOO.
The app however, only applies the agent_ooo tag to tickets that are pending, on-hold, and solved. It does not apply them to open tickets. Why is this? Is this the expected behavior?
@John DiGregorio seems to have submitted this issue back in May, 2023. Was there some resolution?
댓글 보기 · 2024년 11월 06일에 게시됨 · Jay Pliskow
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