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Ben Lucier

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    Ben Lucier님이 에 댓글을 입력함

    Yeah, I have to agree with Matt on this. I've implemented and managed Zendesk at four different companies. All companies have been SAAS-based. Zendesk is an amazing platform and it has helped my te...

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    Yeah, that's how we do it too, Helen.

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    Ben Lucier님이 에 댓글을 입력함

    I agree with Remco and I empathize with Darla and others who, like me, are truly confused and frustrated by lack of movement on this. I also realize that for 95% of Zendesk customers, this probabl...

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    Ben Lucier님이 에 댓글을 입력함

    I have almost 100 agents using this as their default view, and I'm constantly reinforcing them to ignore that default dashboard view. You guys are killing me over here. 

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    Ben Lucier님이 에 댓글을 입력함

    Maxime, et al: What's the best way to get more visibility on this? I've tried the forums, I've sent some emails, I've spoken with support. This is *not* one of those things that's killing our busin...

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    Ben Lucier님이 에 댓글을 입력함

    Maxime: I'm sort of disappointed by your update. :) For us, this isn't really one of those 'nice to haves' where it's ok to be a bit wishy washy, and ask for people to 'vote up' a 'feature'. With ...

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    Ben Lucier님이 에 댓글을 입력함

    Hey Stevie, I don't understand... can you elaborate a bit? I put the HTML within the trigger itself. If you want to add styling to a comment, I'd suggest using markdown for that. But I don't 100% ...

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    Ben Lucier님이 에 게시물을 만듦

    Don’t sweat for tech: make customer service skills your hiring priority

    In the 20+ years I’ve built teams and thought about customer service in a variety of startups, some of my best successes were hiring non-technical candidates, passionate about customer service, des...

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    Ben Lucier님이 에 댓글을 입력함

    Definitely important David. So important that Zendesk already has these automations set up for you when you first create a help desk. They're disabled by default though... so my suggestion would be...

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    Ben Lucier님이 에 게시물을 만듦

    A better email template for Zendesk

    My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I recently wrote the article on my personal blog (benlucier.com/blog) and at the request of Zendesk, I thought ...