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Daniel Oakley

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    Daniel Oakley님이 에 댓글을 입력함

    @Gary Donoghue I'm a newcomer to this issue/thread (only joined it around three years ago) but yeah even back then there were a number of different... seemingly fairly fundamental 'features' and re...

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    @Elizabeth B - Unless you're willing to get real specific with your category names you'll need to make your categories quite broad and have them contain a lot of articles. We focused on the search ...

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    If nothing else, could we please have a checkbox to prevent displaying the Home icon in the left-hand navbar? Maybe one to also redirect `/agent/` to `/agent/filters` as well? Even if the full re-a...

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    Daniel Oakley님이 에 댓글을 입력함

    @benjaminkeyser That list sounds brillant! With those I'd be a whole bunch happier with Zendesk's HC functionality. The only other thing that comes straight to mind is snippets, e.g. a block of tex...

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    Hi Jason, Thank you very much for the update, it's appreciated in cases like this where there's not so much insight into what's happening over there. The main issue I have with Zendesk here is that...

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    Presumably some sort of functionality related to this has been added by now, or at least we can pick one default view for agents to see on the dashboard? Apparently not. Sorry for my terse tone but...

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    This is a necessary feature. It is required. This feature is needed to construct a decent knowledge base. This is something that is making me (and us) reconsider using Zendesk for our new enterpris...

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    This is required for our ticket forms. It would be very nice if Zendesk allowed this natively instead of having to resort to Javascript (or even did something like, if you reorder a custom field be...

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    Daniel Oakley님이 에 댓글을 입력함

    This is practically required for our help centre. Unfortunately, just two levels of organisation simply isn't enough to make the sort of content we need to put into our knowledge base properly mana...