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Saurabh Srivastava

가입한 날짜: 2024년 7월 08일

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마지막 활동: 2025년 2월 15일

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님의 최근 활동 Saurabh Srivastava

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게시물 Q&A - Tickets and email

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send an email to backoffice team with required format in subject which was working fine. 

 

3669;test@example.com;710;19;Investor;Investor;Smith;September 16, 2024;Call

 

Today, when I was trying to add one more field in subject line and then observed that it's not allowing me to use more than 255 characters in the code added to subject. This has a severe impact on my solution. 

 

However if I try using side conversation using trigger then I do not see limitation to subject length.

 

Please suggest how can I achieve the same.

 

2024년 9월 16일에 게시됨 · Saurabh Srivastava

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댓글Ticket automation and collaboration

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send email to backoffice team. I am trying to add one more field in subject line and then observed that it's not allowing me to use more than 256 characters in subject. This has a severe impact on my solution. Please suggest how can I achieve the same. 

 

Thanks

Saurabh

댓글 보기 · 2024년 9월 12일에 게시됨 · Saurabh Srivastava

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