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Eric Stone

가입한 날짜: 2024년 10월 24일

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마지막 활동: 2024년 10월 25일

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님의 최근 활동 Eric Stone

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게시물 Feedback - Chat and Messaging (Chat)

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

2024년 10월 25일에 게시됨 · Eric Stone

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댓글Help with Web Widget

I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

댓글 보기 · 2024년 10월 24일에 게시됨 · Eric Stone

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