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Hugo Silva
가입한 날짜: 2023년 10월 27일
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마지막 활동: 2023년 10월 31일
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님의 최근 활동 Hugo Silva
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Hi @... and Devan La Spisa,
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
댓글 보기 · 2023년 10월 27일에 편집됨 · Hugo Silva
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The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
댓글 보기 · 2023년 10월 27일에 게시됨 · Hugo Silva
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