Michael R.

Thank you Adian, these are actually all set correctly. However, I may have not conveyed the issue properly.

We have given up on the initial request, since nothing seemed to work, however, now we are simply using the ZD contact form for the customer to contact us. Except it's not working.

When a customer submits a request on the form, it does create a new ticket, however, when we reply to it, the customer does not receive it. Any ideas what could be happening?

thanks for the help

Hi Dane,

This is the native contact form from ZD. We do have the help center enabled as well, and the Enable anyone to send tickets is checked. For some reason, if someone submits a ticket with the form, we get the ticket, but the end user does not get the replies 

We are having this exact issue as well, and need a solution, but I don't see anyone responding to this. Has anyone found a resolution? Frustrating. 

Hello team,

We are having trouble and need some help. We want our customers to be able to submit an email ticket request through our web form, and it will create the ticket as it does in ZD, however, we do not want them to have to create a password and set up an account. Most customers are ignoring this email and we are not able to reply to them in Zendesk.

We want a simple setup where we can correspond with them in ZD through their ticket with no form of authentication etc. Please help!