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Ben Weaving

Zendesk Consultant

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    Ben Weaving님이 에 댓글을 입력함

    We need this for large corporate customers and it's rather bemusing this actually isn't possible on such a fantastic product. Zendesk please look into this as a serious change request.   Increments...

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    Ben Weaving님이 에 댓글을 입력함

    Thanks for your feedback, let me try and show you.   This is the query built. Using the standard agent comments metric. Ticket channel set to only show email and web and updater name set to filter ...

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    Ben Weaving님이 에 게시물을 만듦

    Flawed Metric - Agent Comments

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    It has come to my attention whilst building reports that the " agent comments" default metric is incorrect and flawed.   Code in the default metric: IF ([Comment present] = TRUE AND [Updater role] ...

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    Ben Weaving님이 에 댓글을 입력함

    I am also struggling to get this functioning. Code as below Console log output Code implemented, changing only the elements you mentioned.     $(document).ready(function() {// Function to start ob...