Miguel Aguilar

Hi, 

This “feature” is really annoying as it is spamming our slack channels. In particular when there are several updates in tickets.  Short term we will probably just disable or try to modify the trigger.

It has been 2 years since the option to configure was discussed with a Product Manager. When will the option to configure be released?

(please dont just reply with the standard message about product update, feedback, link to forum and so on….)

Hi,

When will lookup relationships be available in Help Center? We use user_filters to help the requester choose his manager or system owner for approval of the request for e.g. equipment purchase or application access (all managers have a “Manager” in this field, system owners “SysAdm”).  

Displaying a Lookup relationship helps our service desk to dispatch directly, rather than having a list on paper who is responsible of which system or department.

As it is today, good functionality, but unfortunately it doesnt help at all, as most requests are initiated through Help center (which I imagine is same for other Zendesk customers).

Reading back in the thread an ETA was mentioned back in 2022.