최근 검색
최근 검색 없음

Agis Kalogiannis
가입한 날짜: 2023년 11월 21일
·
마지막 활동: 2024년 5월 10일
팔로잉
0
팔로워
0
총 활동 수
17
투표 수
4
플랜 수
5
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Agis Kalogiannis
Agis Kalogiannis님이 에 댓글을 입력함
Can a light agent user that owns an article re-verify the article after they receive the reminder email? Or they need to be normal Agents to access the guide admin, since the verification process takes place on the admin side.
I'm asking from a license management perspective as having external SMEs (not agents) owning and reviewing articles is a common use case.
댓글 보기 · 2024년 5월 10일에 게시됨 · Agis Kalogiannis
0
팔로워
0
투표 수
0
댓글
Agis Kalogiannis님이 에 댓글을 입력함
Hi Zendesk team.
Can a light-agent verify an article if they get the notification email or they need to have special access, like guide admin, or agent?
댓글 보기 · 2024년 5월 02일에 게시됨 · Agis Kalogiannis
0
팔로워
0
투표 수
0
댓글
Agis Kalogiannis님이 에 댓글을 입력함
Thank you for the time you took to explain in more detail Brandon.
I was able to create this report. I'm still not getting the results I need because there is no subsection dimension to add as a row for my nested sections.
The Article section title only pick up the Section that the article belongs to. What we need, is the entire hierarchy like:
Home > Account Management > API keys > Troubleshooting.
The current report is only giving me the Troubleshooting which is the article's parent section.
Thanks
Agis
댓글 보기 · 2024년 1월 24일에 게시됨 · Agis Kalogiannis
0
팔로워
0
투표 수
0
댓글
Agis Kalogiannis님이 에 댓글을 입력함
Hi Brandon...
Please forgive my ignorance (new user here :-)) but I could not find what you're talking about. I looked at the link you attached but could not find a way to pull layer the subcategories on top of each other.
Would it be possible to give a bit more details?
Thanks
Agis
댓글 보기 · 2024년 1월 19일에 게시됨 · Agis Kalogiannis
0
팔로워
0
투표 수
0
댓글
Agis Kalogiannis님이 에 댓글을 입력함
Hi Brandon
Thank you for your reply.
I'm referring to Zendesk Guide.
Our Knowledge based articles are under a certain taxonomy that has 2-3 levels.
I'd like to download this structure in a table like the following:
Category | Section L1 | Section L2 | Section L3 | Article title
Thanks
Agis
댓글 보기 · 2024년 1월 18일에 게시됨 · Agis Kalogiannis
0
팔로워
0
투표 수
0
댓글
Agis Kalogiannis님이 에 게시물을 만듦
Here is our structure:
We have one single Home category with 3 additional Section levels:
Home > Section > Section 2 > Section 3 > Article
I would like to create a report to show this article hierachy next to each article title.
Is this possible?
2024년 1월 16일에 게시됨 · Agis Kalogiannis
1
팔로워
2
투표 수
8
댓글
Agis Kalogiannis님이 에 댓글을 입력함
Hi. I wanted to know if there are any other more advanced options for formatting. Like Drop down menus, accordions or divs that would allow multiple columns in a document.
Thanks
댓글 보기 · 2023년 11월 21일에 게시됨 · Agis Kalogiannis
0
팔로워
2
투표 수
0
댓글