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Darrick Williams

가입한 날짜: 2024년 5월 08일

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마지막 활동: 2024년 5월 08일

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We have created two different groups and a Zendesk email for each group.  The default group has all members. The added groups are for departments within our default group that have different roles. We want the ability to have  triggers triage email tickets between the two groups. The triaging of tickets doesn't seem to be happening as expected. Should I turn off the default trigger “Notify all agents of received request”?

댓글 보기 · 2024년 5월 08일에 게시됨 · Darrick Williams

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