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Edward Mitchell

가입한 날짜: 2024년 4월 26일

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마지막 활동: 2025년 1월 23일

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님의 최근 활동 Edward Mitchell

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댓글Additional ticket channels

I have the same question as Allison Cloyd above. 

 

 Is there any way to track pinned articles, via explore report, API or any other method?  We are implementing a workflow for knowledge creation that requires measuring the percentage of tickets with an article pinned to it, and I cannot find a way to reliably measure that outside of clicking into every ticket manually which is unsustainable.

댓글 보기 · 2025년 1월 23일에 게시됨 · Edward Mitchell

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댓글Accounts and billing

Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place.  Is there any workaround for that? 

댓글 보기 · 2024년 8월 12일에 게시됨 · Edward Mitchell

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커뮤니티 댓글 Developer - Zendesk Apps Framework (ZAF)

Hi Shreyash, 

Can you please share what you had to do to make this work?

댓글 보기 · 2024년 8월 05일에 게시됨 · Edward Mitchell

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커뮤니티 댓글 Developer - Zendesk APIs

I ran into the same issue so I ended up creating a bit of python code to deal with it.  This loops through every id from 0-199 and submits an api call to delete it. Even if it fails, it goes on to the next one.  This worked for me, hope it helps someone else.

 

import requests
api_name = 'emailname@emaildomain.com/token'
api_key = 'yourtoken'
zendesk_baseurl = 'https://yourinstancename.zendesk.com'
#create credentials for api
credentials = api_name, api_key
session = requests.Session()
session.auth = credentials
for external_id in range(200):
   #delete custom object_record from Zendesk
    url = f'{zendesk_baseurl}/api/v2/custom_objects/system/records?external_id={external_id}'
    response = session.delete(url)

댓글 보기 · 2024년 4월 26일에 게시됨 · Edward Mitchell

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