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Johanna Müller
가입한 날짜: 2024년 3월 27일
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마지막 활동: 2024년 5월 15일
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님의 최근 활동 Johanna Müller
Johanna Müller님이 에 댓글을 입력함
Ich schließe mich der Frage von Anastasia an: “Gibt es auch einen Workaround ein bestimmtes Ticketformular aus der Dropdownliste auszublenden, aber es weiterhin verwenden können?”
Das wäre auch für uns ein relevanter Workaround.
댓글 보기 · 2024년 5월 15일에 게시됨 · Johanna Müller
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We have the problem with the reactions to IG stories coming to Zendesk as tickets, too.
It is necessary to see whether a message is a reply to a story and to which one.
As already mentioned from others:
Best would be for reactions to not become tickets at all.
Only written messages would create tickets to Zendesk and the tickets would have a link or attachment of the stories.
We cannot use autmatic reply because, everyone who send a reaction would get an aut. reply → Doesn't make any sense.
It would be great if this could be implemented as soon as possible.
댓글 보기 · 2024년 3월 27일에 게시됨 · Johanna Müller
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