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Justin Pelham

가입한 날짜: 2024년 2월 09일

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마지막 활동: 2024년 2월 09일

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님의 최근 활동 Justin Pelham

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댓글Using legacy AI agent functionality
Product guides
Hi, I've gotten around to setting up the bot and I was curious if it's possible to give it instructions/rules? An example of what we'd like to see is for it to use bullet points in its responses where appropriate because the current answers are a bit of a wall of text, if that makes sense. A lot of our answers will likely be step-by-step based and that usually goes well with bullet points.
 
Also, is it possible for testing purposes to feed the bot KB articles that are marked as drafts in the Zendesk Guide? Or do they need to be published for the bot to use them?
 
Thanks!
 
Thanks!
Justin

댓글 보기 · 2024년 2월 09일에 게시됨 · Justin Pelham

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