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Geoff Ludwig

가입한 날짜: 2024년 2월 01일

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마지막 활동: 2025년 1월 07일

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님의 최근 활동 Geoff Ludwig

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커뮤니티 댓글 Q&A - Tickets and email

Thanks Destiny  !!

댓글 보기 · 2025년 1월 07일에 게시됨 · Geoff Ludwig

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커뮤니티 댓글 Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

댓글 보기 · 2024년 10월 23일에 게시됨 · Geoff Ludwig

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게시물 Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

2024년 10월 21일에 편집됨 · Geoff Ludwig

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커뮤니티 댓글 Q&A - Tickets and email

No one ? :(

댓글 보기 · 2024년 9월 20일에 게시됨 · Geoff Ludwig

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게시물 Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

2024년 9월 13일에 게시됨 · Geoff Ludwig

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댓글Using themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

댓글 보기 · 2024년 4월 15일에 게시됨 · Geoff Ludwig

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댓글Global security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

댓글 보기 · 2024년 4월 10일에 게시됨 · Geoff Ludwig

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게시물 Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

2024년 4월 05일에 게시됨 · Geoff Ludwig

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게시물 Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

2024년 2월 22일에 게시됨 · Geoff Ludwig

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댓글Viewing and using dashboards

That was my thought :(

Thanks! 

댓글 보기 · 2024년 2월 13일에 게시됨 · Geoff Ludwig

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