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Sarah Cullerton

가입한 날짜: 2024년 5월 08일

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마지막 활동: 2025년 1월 09일

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님의 최근 활동 Sarah Cullerton

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커뮤니티 댓글 Feedback - Zendesk AI and automation

Seconding the macro piece here

댓글 보기 · 2025년 1월 09일에 게시됨 · Sarah Cullerton

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커뮤니티 댓글 Feedback - Help Center (Guide)

Testing out your AI functions is a huge use case for this - it's a really important feature for us that we'd like to see released and I bet could be a useful tool for you for selling your own AI products!

댓글 보기 · 2025년 1월 03일에 게시됨 · Sarah Cullerton

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Would love to have this feature. Multiple use cases have come up for this within the few months we've been live with Zendesk.

댓글 보기 · 2024년 10월 22일에 게시됨 · Sarah Cullerton

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댓글Publishing and sharing dashboards

Is there a plan for a similar function to classic builder where default filters/bookmarks can be hidden? I'd like to be able to pre-filter a dashboard in a way that is not adjustable for the viewer without having to clone and manually filter all underlying reports. 

댓글 보기 · 2024년 8월 28일에 게시됨 · Sarah Cullerton

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This would be beneficial for us - we'd especially like to be able to manage restriction level based on user field values.

댓글 보기 · 2024년 7월 24일에 게시됨 · Sarah Cullerton

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댓글Single sign-on

Have this set up but have run into issues with the password reset loop. Brand 1 is SSO redirecting to /access/normal for those attempting to access Brand 2. We're able to get through admin managed password resets through the /password end point but anything going through the /verification endpoint like welcome emails or users resetting their own passwords for Brand 2 gets bounced to SSO. Any advice here so that we aren't relying solely on admins to manage end user credentials for an entire brand?

댓글 보기 · 2024년 7월 02일에 게시됨 · Sarah Cullerton

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댓글Ticket customization

It would be ideal if we could filter by Role or viewer group to assign these. I'd love to have an admin workspace for example, or have an entire tier of support use a default layout even on tickets that aren't assigned to them. Having it based on the ticket conditions vs the viewer conditions limits the feature's usefulness significantly.

댓글 보기 · 2024년 6월 18일에 게시됨 · Sarah Cullerton

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댓글Ticket management

+1 to Allison's request - this would be an extremely helpful feature to have by role. Our higher tiers are primarily collaborating on tickets versus communicating with customers, and it would be great if they could default to internal while front line teams defaulted to public replies.

댓글 보기 · 2024년 5월 08일에 게시됨 · Sarah Cullerton

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