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Michael Koerner
가입한 날짜: 2024년 3월 21일
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마지막 활동: 2025년 2월 12일
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님의 최근 활동 Michael Koerner
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In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history.
2024년 8월 16일에 게시됨 · Michael Koerner
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When I request to chat with a human through the AI chatbot, the bot does not reengage after I mark the ticket as closed. After resolving the ticket and closing the bot window, attempting to start a new conversation with the bot leads to the reopening of the previous ticket rather than initiating a new session with the AI assistant.
I’m unsure how to properly restart the AI chatbot after a successful human interaction. Ideally, each time a customer chats with a human, a new case should be opened.
2024년 8월 14일에 편집됨 · Michael Koerner
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We want to automatically route VIP customers to specific group when they want to “Chat with Human”. Is this something can do?
We were able to do this with the Phone but I'm not sure if we can do the same with Chat.
2024년 8월 07일에 게시됨 · Michael Koerner
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