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Ticketing Platform
가입한 날짜: 2024년 2월 22일
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마지막 활동: 2024년 3월 18일
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It would be great to add filters inside each live data, as you can do in other dashboard programs like looker studio or powerbi.
Our company has live support in lots of different languages. With the available dashboard, our team leader can see that there ir a call in queue, but in order to check which language is that call from in order to reassign an agent doing mail tickets to it, the leader will need to change the filter one by one checking every language, and when they find the language, the call may already be missed.
It would be great to have filters in each data in order to have the same data (such as calls in queue) in every language in front of you, so you have a live picture of all languages at the same time
댓글 보기 · 2024년 3월 12일에 게시됨 · Ticketing Platform
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