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First Rema

가입한 날짜: 2024년 2월 15일

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마지막 활동: 2024년 2월 15일

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커뮤니티 댓글 Q&A - Apps and integrations
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Hello Brandon, I have a problem whereas I wanted all linked incident tickets to a problem ticket be automatically linked to the Jira ticket.(saying that the problem ticket is linked already to the Jira ticket). As i want to avoid manual linking of incident tickets to a jira ticket.

Does the below solves what I want to do?

  1. Automation/Trigger in Zendesk: You can set up a Zendesk trigger or automation that automatically adds a comment or tag to all related incident tickets when the parent problem ticket is linked to a JIRA ticket. This comment/tag can include the JIRA ticket number. However, this won't create a link in JIRA but will allow for easier tracking.

 

Thanks for your help!

 

댓글 보기 · 2024년 2월 15일에 게시됨 · First Rema

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