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Mike Hill
가입한 날짜: 2024년 3월 04일
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마지막 활동: 2024년 7월 01일
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님의 최근 활동 Mike Hill
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Hello community,
I wonder if anyone has come across this before
An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages
Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?
2024년 7월 01일에 게시됨 · Mike Hill
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Hey team,
We have several alias email addresses that we are pulling into ZD and I'm trying to create the trigger that can move them into the correct view, example
Support.fr@ needs to be visible in the France Ticket view
When I'm building the trigger I'm unable to select the above email, is there a way around this?
댓글 보기 · 2024년 6월 17일에 게시됨 · Mike Hill
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