Anastasija Sviridova

Hi Rohan,

The issue affects all three areas, so let me clarify the details.
 

We have a phone number with a custom greeting IVR that allows callers to select different languages by pressing 1, 2, 3, or 4. After making a selection, callers are directed to one of four IVRs, each providing initial information in the chosen language.
 

Our goal is to offer a callback message when wait times are too long. However, we are unable to set up language-specific callback greetings or confirmations for each IVR level. Currently, the system only allows us to assign a single callback message for the entire phone number (as shown in the attached screenshot).

Alternatively, we could record our own custom callback messages, but adding an additional IVR during the waiting time is not possible if a greeting IVR is already in place.

 

Hi! 
 

We would like to check if there are any updates regarding the ability to customize the callback options greeting after a caller confirms they would like a callback. Currently, the default message is only available in English, but it would be highly beneficial for us to have the ability to record the callback message in multiple languages (e.g., Finnish, Swedish, German, French, Italian, etc.).

I noticed this feature was discussed on the forum back in 2021, when it was mentioned that it had not been prioritised on the roadmap. Given the importance of multilingual support for our customers, we would really appreciate an update on whether this is now being considered for development.

Looking forward to your response. Thank you!