Michael Wojtaszek
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Michael Wojtaszek의 최근 활동 최근 활동별 정렬-
@pstrauss I use triggers to assign the appropriate brand to chat tickets, using the automatically generated internal comment that identifies the URL the chat was initiated on. It looks something li...
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I know my organization would benefit from the ability to remote log in / out as well. It seems like a basic 'feature' that is missing IMHO. Mike
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This is encouraging news! Is anyone aware of official documentation from Zendesk spelling out what can be included in the search URL and how the request should be formatted? Mike
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Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle. Sorry if that info is not 100% technically ac...
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We use Geckoboard to display near real-time Zendesk support and Zendesk chat data. https://www.geckoboard.com The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it ...
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This feature would allow us to create a rudimentary link between our production environment and ZD, saving my agents a TON of time. Please let us know if / when you may begin working on this.
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End user brand identities - Not being able to identify which brand a user account originated from continues to be an issue. It doesn't allow multi-brand users to take advantage of the huge customer...
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Hello Erin, We recently began using the Guided Mode and so far so good....but, we have noticed some agents skipping tickets and not entering reasons. That makes monitoring skipped ticket difficult ...
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Agreed, this would be a very useful tool.