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Chaitali Pathak

가입한 날짜: 2024년 4월 30일

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마지막 활동: 2025년 2월 05일

Zendesk Product Manager

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님의 최근 활동 Chaitali Pathak

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Dear Kelly Tengco 


Thank you for reaching out and sharing your thoughts with us. We sincerely apologize for the delay in addressing your feedback regarding accessibility. We understand how essential it is for our platform to be accommodating, especially for users rely on assistive technologies, and we genuinely appreciate your patience.
 

We want to assure you that we are now actively looking into it. To facilitate this process, we kindly ask you to reach out to us directly at product-accessibility@zendesk.com. Alternatively, creating a support ticket would also be very helpful for us to track your concerns more effectively.
 

댓글 보기 · 2025년 2월 05일에 편집됨 · Chaitali Pathak

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댓글Ticket management

Johannes Garske - You can use these APIs

Tags on closed tickets can be updated via both: 
  ** PUT /api/v2/tickets/{ticket_id}  
  ** PUT /api/v2/tickets/update_many

댓글 보기 · 2024년 12월 20일에 편집됨 · Chaitali Pathak

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댓글Ticket management

Pedro Castro - Hi! At the moment only admins can modify the closed tickets using agent workspace or by using APIs. For now, we are not supporting the modification using triggers!

댓글 보기 · 2024년 12월 20일에 게시됨 · Chaitali Pathak

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댓글Ticket management

Alek Reed - This error appears when you have any empty required field on a closed ticket. 

E.g. If the ticket holds any custom or standard field which is non-modifiable (not supported by modify closed ticket scope at the moment), then though you make changes to the ticket (say you update the subject, priority, tags .. any supported field) then also, we don't allow to resubmit that ticket. 

Only solution to this is - Those tickets will be modifiable over the period as we support different fields modification. 

댓글 보기 · 2024년 12월 20일에 게시됨 · Chaitali Pathak

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Scott Tynan Matt Russell - Could you please check once and confirm? I started getting responses already!

댓글 보기 · 2024년 12월 13일에 게시됨 · Chaitali Pathak

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Scott Tynan  : Thank you for letting us know. The access has been updated now!

댓글 보기 · 2024년 12월 09일에 게시됨 · Chaitali Pathak

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게시물 Feedback - Ticketing system (Support)

Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guide us in this process. You’re invited to participate in a brief survey designed about your experiences with our current ticket sharing feature. With your responses, we can shape our future roadmap for enhancements to better meet your needs. 

 

Click the link below to take the survey and share your feedback. Thank you for your participation and support!

[Link to Survey]

2024년 12월 13일에 편집됨 · Chaitali Pathak

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댓글Ticket management

Hi Janderson Kalendae

For now, CSAT survey modification is not supported on a closed ticket. But, we are considering it as part of our roadmap as a nice to have functionality. 

댓글 보기 · 2024년 7월 22일에 게시됨 · Chaitali Pathak

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