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Helen Davies

가입한 날짜: 2024년 3월 25일

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마지막 활동: 2024년 3월 26일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This would also be hugely beneficial to all of our businesses within our Group. We often get email responses in error when an alternate team needed to go back directly to the customer.

댓글 보기 · 2024년 3월 26일에 게시됨 · Helen Davies

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커뮤니티 댓글 Feedback - Apps and integrations (Platform)

We have agents that put their out of office on and when they return from leave tickets have reopened in their name because a trigger has run (e.g. reopening a pending ticket after a time). Am I right in that the OOO app will not work when a trigger reopens a ticket or for tickets in pending that might reopen because a customer replies? If so has anyone found a workaround to this issue or is this part of the development needed for the app?  Many thanks. 

댓글 보기 · 2024년 3월 25일에 게시됨 · Helen Davies

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi Kolten, as we are almost at the end of Q1 2024 I was wondering if you could share an update on the explore phase given the extensive challenges this is causing most of our businesses please?  Many thanks.

댓글 보기 · 2024년 3월 25일에 게시됨 · Helen Davies

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