Katrin Geske
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Katrin Geske님이 에 댓글을 입력함
Hi Prakruti, I entirely agree with Aswin. Having missed chats is a very bad user experience. Moreover, we work with multiple departments. I have to take every department out manually and remember t...
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Ability for admins to logout agents
답변함It would be great to have some kind of management feature/panel that allows admins to log out agents from chat. This same panel could for instance be used to switch around agents from one to anothe...
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Hi Amy, many thanks for your reply. Let me give you some more details on the KPI I need. There are multiple aspects to this, as you already pointed out. In a nut shell, I want to find out how often...
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Repeated Contact Rate
Dear all, I'm trying to find out how many customers contacted us more than x times (e.g. 5 times) in a specific time range (e.g. 7 days). This would not only include ticket updates of end users but...