Maria Ryavina
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How to change agent interface in support to the 'classic' (top-down) one?
Hi everyone. We've been usin zendesk support for 5 years now and grew accustomed to the top-down layout of ticket interface. Something like this. The reply field is above all the the previous let...
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Yes, now that i look into it closely, those are all follow-ups
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No, we are not. Those are simple tickets, created from email. Mostly additions to previously closed tickets from users.
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HTML markings in preview of our tickets
Hi everyone. Recently we started to see this king of remainder html code in 90% our tickets previews. Not sure if we changed something in our settings since then. It is kind of inconvinient - the c...
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502 error on all services POD 18
답변함Please do something, we can't work!
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How to disconnect Zendesk Sell from Zendesk Support account?
Our company has a Support account on Essential plan with 30+ agents. We used a Team plan before, but this year decided to cut expenses and switched plans. To still have analytics we export ticket d...