최근 검색


최근 검색 없음

Nate Hales's Avatar

Nate Hales

가입한 날짜: 2024년 4월 29일

·

마지막 활동: 2024년 11월 26일

팔로잉

0

팔로워

0

총 활동 수

172

투표 수

128

플랜 수

20

활동 개요

님의 최근 활동 Nate Hales

Nate Hales님이 에 댓글을 입력함

댓글Zendesk messaging

Need the ability to end session per trigger as well. 

 

Also, wondering if there is a way to bypass omnichannel routing using specific tags? I have limited agents on Saturdays, agents are online for calls but chat is not an option. My bot will tell customers no one is here per business hours, however omnichannel routing then identifies an agent is online and routs the ticket. 

댓글 보기 · 2024년 11월 26일에 게시됨 · Nate Hales

0

팔로워

1

투표

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

Justin Johnson I 100% agree! With the colored boxes as well, the Modern Experience update is a big hassle for my team. How is that prioritized over blind transfers?  

 

I appreciate the attention Shawna James. Could you speak on how this feature is understood to be of great importance to our customers however this post is from dated 2017? I am disappointed with the consistent idea of the “lack of engagement” answer here and would love a better perspective from within. 

 

Thanks! 

댓글 보기 · 2024년 10월 04일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

I am finding myself needing min. option automations as well. 

Noting for reference, this was first requested Jan 29, 2021. 

댓글 보기 · 2024년 10월 02일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Agree with the above! Also looking for some help. I am trying to automatically tag these tickets that change the contact type. 

So tickets that that come in via Messaging, then the agent changes the contact type to email. I would love to automatically apply the tag {message_to_email}. 

Any suggestions here? Thanks!  

댓글 보기 · 2024년 10월 02일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

I agree with the above! 

 

The lack of options for blind transfers is really becoming an issue for my team! 

댓글 보기 · 2024년 9월 30일에 게시됨 · Nate Hales

0

팔로워

5

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

Still looking for the option to blind transfer. Very disappointing that this is still not an option with Zendesk. Noting the date this was posted as well for reference Posted on: July 30, 2017

댓글 보기 · 2024년 9월 24일에 게시됨 · Nate Hales

0

팔로워

15

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

Hey Brayden, 

Thanks for your input here, glad I am not the only one experiencing this. 

Unfortunately, as we have just switched to Zendesk, I am finding myself continually disappointed. 

댓글 보기 · 2024년 9월 30일에 편집됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

Understood. What does Zendesk recommend my team do for this missing basic function in the meantime where Zendesk is lacking?   

댓글 보기 · 2024년 9월 11일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Voice (Talk)

I am not needing to transfer to agents, but externally to a Brick and Mortar store. Unfortunetly that would not help. It is awkward that our agents have to stay on the phone until the store associate picks up

댓글 보기 · 2024년 9월 05일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글


Nate Hales님이 에 댓글을 입력함

댓글Users, groups, and organizations

James Hanley I was looking at the provided link above (how to subsequently turn it off (within the Registration section)) I am having a hard time finding this. 

 

I would like to have an active helpcenter, and not have this activation email send. How do I do this? 

댓글 보기 · 2024년 8월 22일에 게시됨 · Nate Hales

0

팔로워

0

투표 수

0

댓글