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Hoa Tran

가입한 날짜: 2024년 7월 23일

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마지막 활동: 2024년 8월 29일

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게시물 Feedback - Zendesk AI and automation

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

2024년 8월 29일에 게시됨 · Hoa Tran

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게시물 Feedback - Ticketing system (Support)

Dear Support Team,

At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure to support auto translation (same the the post) and I enabled this bot for my chat messaging. 
And when installing the web widget for messaging (as the post) and I use the API core to set the locale to de, with my browser language as English, the chat messaging is shown in German (is expected behaviour). 
But when I enable authentication as the document, the conversation bot is shown in English. And I cannot find the way to configure the language for the conversation bot.
I think that would be helpful to configure the language for conversation bot instead using the browser language.

Thank you,
Hoa 

2024년 8월 29일에 게시됨 · Hoa Tran

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댓글Using AI agents for messaging

Hi there,
Follow the document, the messaging Web Widget allows authentication of users so that their identity can be verified by agents using Zendesk. I already implemented and in the conversation bot, I enable auto translation feature for bot message for german. I set the locale for message web widget as German. But it always shown in english (the default one). How can I configure the make the bot message shown in German? Note that, in case I'm not use API login, it shown as expected.

댓글 보기 · 2024년 8월 26일에 게시됨 · Hoa Tran

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댓글Using legacy AI agent functionality

Hi all,
I setup a conversation bot which lives on messaging channel. 

I follow the document to show web widget, I set the locale to de. But the conversation bot show text in English which is my browser locale. 

How can I configure to make the conversation bot use delocale? Thanks

댓글 보기 · 2024년 8월 23일에 게시됨 · Hoa Tran

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