Gärtner Pavel (SOLSOL)

thank you, finally i used “Linked Ticket” addon, which allow us create child ticket and set end user as requester. 

 

so i have deactivated side conversations = practically are hard to helpfull for use , because emails are not to paired to end users contacts +6 no statistics and to tickets is not possible assig n end user as requester. 

 

Unfortunately Zendesk have in many cases/features good idea but this idea is not realized deeply.   So this half/functions raise occassion for third party addons  , often payed. This is not user-friendly for customers. Some community threads with requests for adding features are on Zendesk for many years without realization.