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Lindsay Lebensohn

가입한 날짜: 2025년 1월 22일

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마지막 활동: 2025년 2월 06일

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커뮤니티 댓글 Feedback - Zendesk AI and automation
커뮤니티

We have the same use case - our product names gets translated. We cannot role out the bot in multiple languages because of this. 

댓글 보기 · 2025년 2월 06일에 게시됨 · Lindsay Lebensohn

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커뮤니티 댓글 Feedback - Zendesk AI and automation
커뮤니티

Is there anything around this in the roadmap already? Lots of companies have products and things that they wouldn't want translated. A glossary is very very necessary. 

댓글 보기 · 2025년 2월 05일에 게시됨 · Lindsay Lebensohn

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게시물 Feedback - Zendesk AI and automation
Customer Translations in AI agents (glossary)

When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be nice to customize the ‘buttons’ the bot gives. We have two products and when a user asks to talk to a human, we ask; which product are you contacting us about 1. Product A or 2. Product B. 

 

Unfortunately, the translations translate the product names, which is definitely not what I want.  

 

I would like to enable translations on a component level OR even better, to have a glossary for the AI that also extends to the Knowledge Base on if this word is X in english, it's Y in Danish (etc)

2025년 2월 05일에 게시됨 · Lindsay Lebensohn

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