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Joselo Torres Landa
가입한 날짜: 2024년 6월 24일
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마지막 활동: 2024년 10월 07일
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when I go to Zendesk, I do NOT have a Web Widget named Zendesk
댓글 보기 · 2024년 8월 16일에 게시됨 · Joselo Torres Landa
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Hey Amjid Khan, Im using it exactly as you mention on your comment. I open a side conversation within Zendesk, type my message. Slack received it on the appropriate channel (the one I configured). within slack someone respondes to the message and it get to Zendesk, twice.
댓글 보기 · 2024년 8월 12일에 게시됨 · Joselo Torres Landa
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I'm in the process of implementing my zendesk instance and one feature we are excited about is the slack side conversation, however while testing it, every message gets duplicated on the Zendesk ticket.
Is this how its supposed to work?
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댓글 보기 · 2024년 8월 08일에 게시됨 · Joselo Torres Landa
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I have a question.
The article states that a light agent can NOT answer CSAT surveys, however someone with a light agent licenses can also be the requestor for a ticket.
If a light agent is also an end user/customer and opens a ticket, will that person wont be able to answer the CSAT survey they get when their ticket is resolved?
댓글 보기 · 2024년 7월 08일에 게시됨 · Joselo Torres Landa
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I'm setting up my Zendesk instance. I signed up for the free trial to start setting everything up. I want any person to be able to submit a support request without having to register.
The options described in this article under “ Anybody can submit tickets, no registration required” seemed to be outdated as they are not as the article mentions.
When disabling the checkbox named “Zendesk authentication” I get a popup error message stating that :
"Nothing Selected
Select an authentication method"
I do NOT want an authentication method.
Please help.
댓글 보기 · 2024년 6월 24일에 게시됨 · Joselo Torres Landa
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