최근 검색
최근 검색 없음

KLOY
가입한 날짜: 2024년 5월 31일
·
마지막 활동: 2024년 5월 31일
팔로잉
0
팔로워
0
총 활동 수
3
투표
1
가입 플랜
1
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 KLOY
KLOY님이 에 댓글을 입력함
Call Summaries combine information under one summarize line and created a false narrative.
Customer was making small talk with agent about the weather and it turned it into a priority for the escalation.
Customer did not mention they needed it due to weather conditions, they needed the trauma backpack for a soldier at Fort Drum
False Summary Example:
- The missing backpack will be shipped once we recieve more stock on the 6th
- Customer mentioned they are close to Fort Drum and need trauma backpacks due to weather conditions.
Is there a way to edit summaries that are completely wrong or a way to flag them for feedback to Zendesk?
댓글 보기 · 2024년 5월 31일에 편집됨 · KLOY
0
팔로워
0
투표 수
0
댓글