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Rhys Ashall
가입한 날짜: 2025년 1월 03일
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마지막 활동: 2025년 1월 03일
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님의 최근 활동 Rhys Ashall
Rhys Ashall님이 에 게시물을 만듦
게시물 Feedback - Voice (Talk)
Could a feature be added where Admins to Voice have full capabilities of both Admin and Team Leader roles so they are able to listen to live calls. As the Admin and a Team leader i find it limiting to my role that admin access does not have the highest accesses and allowed to complete all actions a team leader and admin can complete.
Actions unable to complete
- Listen to Live calls (to support agents)
- receive transferred calls where escalation is required.
lack of being able to do these is limiting my role as both Admin and Team leader.
2025년 1월 03일에 게시됨 · Rhys Ashall
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