Alex Wang

Thank you so much, Pati!

I'm able to see these macros right now, but still not available to apply these to tickets-- on ly shows public macros in “apply macros” drop-down section. Is there anything else I have to do?

Thanks!

Hello ZD Team,

I'm an agent and when I try to add macro using this “create macro” button here and follow the steps and hit “create”, it always shows “macro created” but I'm not able to see it anywhere in my macro list. Am I entering the wrong site? I'm not able to see “personal macros” as an option here.

Thank you!