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Cuneyt Celebican

가입한 날짜: 2024년 6월 10일

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마지막 활동: 2024년 7월 10일

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님의 최근 활동 Cuneyt Celebican

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Hi Juanma,

Do you get approval for the same template without having an image/video/document? If not, I suggest you check the template guidelines for WhatsApp using the link below. I also recommend you check your rejected templates via Whatsapp Business Manager. It provides information about potential reasons for the rejection as well. 

https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/

Thanks

댓글 보기 · 2024년 7월 10일에 게시됨 · Cuneyt Celebican

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Mike Miner  Is this issue consistent for all numbers starting with +44?

댓글 보기 · 2024년 7월 08일에 게시됨 · Cuneyt Celebican

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Hey Mike Miner,

Sorry to hear that. We will deliver a fix to address this issue. Until then, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code. Examples:

  • +12345678999 → Good
  • +1 234 567 8999 → Bad
  • +1(234)567-8999 → Bad
  • +1(234)5678999 → Bad
  • +1234-567-8999 → Bad
  • +1234567-8999 → Bad

Thanks

댓글 보기 · 2024년 7월 08일에 게시됨 · Cuneyt Celebican

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Hi Jéssica G. Bigon,

Thank you for reporting this issue. The app loads templates based on the channel. Due to the bug, the channel property is set to null on the custom object record you shared, which prevents the app from loading templates. Could you please delete this custom object record, refresh your browser, and open the Relay app again?

Thanks

댓글 보기 · 2024년 6월 19일에 편집됨 · Cuneyt Celebican

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Hi Adriana P. Barretto and George Aufiero,

 

Thanks for your feedback. We recently identified similar behaviour due to the phone number format. Until we deliver the fix, please ensure that the phone number format includes the country code, no empty spaces, and no special characters except the leading + sign for the country code.

  • +12345678999 → Good
  • +1 234 567 8999 → Bad
  • +1(234)567-8999 → Bad
  • +1(234)5678999 → Bad
  • +1234-567-8999 → Bad
  • +1234567-8999 → Bad

Thanks

댓글 보기 · 2024년 6월 10일에 게시됨 · Cuneyt Celebican

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