Jamie Danjoint

We are in the process of onboarding over 80 locations. For the most part, the request types are fairly standard but there are some locations where they offer an additional service that isn't offered at other locations. I need the ability to show an additional form for the locations that offer this additional service. Not being able to do this means that customers from the other locations could select this form thinking that service is offered to them when it isn't. This is a poor customer experience and can cause them to become frustrated and cause unnecessary ticket volume into Support.

Here is the feature request you can vote for: https://support.zendesk.com/hc/en-us/community/posts/4624230371866-Enable-end-users-to-view-all-their-multibrand-requests-on-a-single-Help-Center

FYI - This was also requested in this post: https://support.zendesk.com/hc/en-us/community/posts/7157300166042-Multi-Brand-Article-Sharing-in-Zendesk-Guide

There is an existing feature request for this that was created 5 years ago. You may want to vote on that one: https://support.zendesk.com/hc/en-us/community/posts/4409222743578-New-field-type-Time