최근 검색

최근 검색 없음

Nicolas BILLAUD's Avatar

Nicolas BILLAUD

가입한 날짜: 2024년 8월 07일

·

마지막 활동: 2024년 8월 07일

팔로잉

0

팔로워

0

총 활동 수

1

투표 수

0

플랜 수

0

활동 개요

님의 최근 활동 Nicolas BILLAUD

Nicolas BILLAUD님이 에 게시물을 만듦

게시물 Q&A - Tickets and email
Auto-filling of personalized fields when receiving an email

Hi everyone,

 

I'm a newbie in Zendesk but i need to find a solution for a customer.

He doesn't want to use our forms but he prefers to send us an email.

I know the first step : how to create a specific email to receive their requests.

Then, I was thinking of imposing an email template on him. But, how can I configure it to read the email, retrieve certain values ​​to complete my custom fields.

These are like parsing functions, is it possible natively ?

 

Thanks in advance for your help

 

Nicolas

2024년 8월 07일에 게시됨 · Nicolas BILLAUD

0

팔로워

2

투표 수

2

댓글