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Peter Cimring
가입한 날짜: 2024년 6월 21일
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마지막 활동: 2025년 1월 22일
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님의 최근 활동 Peter Cimring
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Hi
How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)?
Thanks!
Example:
https://help.mydomain.com/hc/en-us/articles/17311847510295 => https://developers.example.com/pixel/docs/add-a-pixel-using-custom-html
2025년 1월 22일에 편집됨 · Peter Cimring
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Hi
Can anyone advise how we could redirect a URL in Zendesk Guide to a page on an external site? (We have certain pages that now live elsewhere.)
We are looking to implement a 301 Redirect (not a JS-based flow).
Thanks!
댓글 보기 · 2025년 1월 14일에 편집됨 · Peter Cimring
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Thanks, Shawna James
Yes - that's what I was looking for :)
But I don't see that option, presumably bc we are on the Professional Plan (and not the Enterprise Plan).
Out of curiosity, who can we contact to find out more about updating our plan?
댓글 보기 · 2024년 6월 27일에 편집됨 · Peter Cimring
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Thanks for this clear and detailed post, Ryan
I just hit the same issue, and this thread was really helpful.
Manually editing the link to include just the URL fragment seems to work:
Naturally, Zendesk should take care of all this seamlessly. So - I hereby upvote this issue :)
Cheers
PS: Shawna - here are our use cases:
a) Avoid a completely unnecessary round trip to the server - with the accompanying delay and ‘friction’ to the user. This does not occur before publishing - no reason why it should occur afterward.
b) The page reload also causes any custom widgets on the page (e.g. an HTML dropdown list) to lose state. This had me scratching my head, until I came across this post.
댓글 보기 · 2024년 6월 21일에 편집됨 · Peter Cimring
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