Justin Johnson

Rohan Gupta, is there any way we can escalate this up the backlog? Or see some proof that this was truly added to the backlog?

There is another community page asking for this specific request dating as far back as 2017 being the original request. 

Instead, we get updates such as adding colorful squares to display our communication. Not helpful. Would LOVE some actual work to be done on blind transfers since the people using this product have been asking for this basic feature for going on 9 years now. I am no computer scientist, but I can imagine this request shouldn't take 9 years to code and implement. 

Does Zendesk just not care about the people actually using their products? Would love some updates that customers are actually asking for! 

Disappointing that Zendesk is not listening to its clientele by adding a simple feature like blind transfers. Their rationale is that there has not been enough activity requesting this. Looks like there has been activity but Zendesk hasn't even checked on this request since 2019. It is now 2024. Please give us the simple updates the people using your service truly want.