Matt Flowitt
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Matt Flowitt님이 에 댓글을 입력함
Hey Giovanni, I think I'm not quite understanding which is the issue. If I understand you correctly, you'd like to create a view that displays only tickets labelled "incidents" but not those that ...
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Hi Neil, Thanks so much! Appreciate your attention to this matter . Matt
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Hi Neil, As a software service provider, we suffer from outages from time to time. We'd like to offer a current queue time longer than 20 minutes. Ideally unlimited but 60 (as other have requested...
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Hey Loretta, I can't answer your specific question as I use a custom implementation and not answer bot but as I am the person that posted the same question I'll tell you what we ended up doing inst...
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Hi Nicole, yes, I have already reviewed said article. Unfortunately, it doesn't really address my question. How would I understand what is updating at the same time as I am as the article suggests?...
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I'm not certain as to how I'm supposed to determine what was updating at the same time as I was trying to update the ticket? Can you please provide more detail in terms of the resolution? This appe...
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Hi Mike, thanks for the follow up! I understand it to be integral to the "self solve" elements although we've already implemented something similar that is currently working for us. We've leveraged...
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What are the chances of getting an article listing without the solve buttons included? This is the customization that we would require in order to make use of this feature.
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Tracking Feature Requests and Annoyances using Problem/Incident Flow
One of the things that our team has struggled with the most is providing our development teams with quantifiable data for user feature requests and annoyances (e.g. UI/UX issues). We noted that th...
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Hey Bobby and David, I did end up putting these questions to a support agent who kindly spoke to a product champ to help me out. Here are the answers I was provided: 1. What happens when a cal...