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Emily Littlefield

  • 총 활동 수 24
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  • 투표 수 9
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Emily Littlefield님의 최근 활동
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    Emily Littlefield님이 에 댓글을 입력함

    Is there a way to hide Groups so users can only assign tickets to a sub-set of groups? We are growing in leaps and bounds and the number of groups is getting large, so in order to streamline the op...

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    Emily Littlefield님이 에 댓글을 입력함

    Not sure if this has already been addressed previously, sorry if it is a repeat question, why can't Light Agents create Views? It would be ideal for our Light Agents to be able to create their own ...

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    Emily Littlefield님이 에 댓글을 입력함

    Hi Jessie- Thanks for the suggestion of the Zendesk Labs app but what I want to do is set the FROM email address for messages sent to External Targets using Triggers, not from within Tickets. Since...

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    Emily Littlefield님이 에 댓글을 입력함

    I'm using Brands and when sending emails using this feature it is sending the email from our Default email address. Is there a way to set it to the email address of a specific Brand instead? My con...

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    Emily Littlefield님이 에 게시물을 만듦

    Missing data in GoodData?

    Is anyone else missing ticket data for August from their GoodData reports? The last ticket showing in our GoodData reports was created August 3 @ 5:29am Pacific. We have had nearly 200 tickets cre...

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    Emily Littlefield님이 에 댓글을 입력함

    That does work but we have also created several Custom roles so I would still be adding up the number of people in each of the roles. We are at 18 roles and counting. I was hoping for a quicker sol...

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    Emily Littlefield님이 에 게시물을 만듦

    Tracking Agent Licenses

    Has anyone found an easy way to track the number of Agent Licenses you are actually using? We have an Enterprise account and use the Light Agent role extensively. A Light Agent is considered an Ag...

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    Emily Littlefield님이 에 댓글을 입력함

    I'm about to roll out Zendesk to a much larger portion of my company and getting a dashboard that could be customized would go a long way to me selling the additional cost off the all of the new li...