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Malik Shams
가입한 날짜: 2024년 7월 29일
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마지막 활동: 2024년 7월 29일
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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)
If your Flowbuilder isn’t transferring form answers to the ticket for the agent, here are some steps you can take to troubleshoot:
- Form Field Mapping: Ensure that each form field is correctly linked to the corresponding ticket field. Incorrect mapping can prevent data from being transferred.
- Field Permissions: Check that the ticket fields are set to be editable by users. If they aren’t, the form data might not be saved.
- Flowbuilder Configuration: Review the Flowbuilder settings to confirm that form responses are configured to be included in the ticket. There might be a specific setting that needs to be enabled.
- Custom Fields: If you’re using custom fields, make sure they are properly set up and accessible to the Flowbuilder.
- Update and Sync: Sometimes, updating the Flowbuilder or syncing it with your ticketing system can resolve the issue.
댓글 보기 · 2024년 7월 29일에 게시됨 · Malik Shams
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