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Mattias Malré
가입한 날짜: 2024년 10월 23일
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마지막 활동: 2025년 3월 03일
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님의 최근 활동 Mattias Malré
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Hello Kasper Sorensen - Any news on this? This was a OOB feature in Intercom and it's causing, not a huge issue, but a constant irritation for our Support team.
Would be great if hyperlinks would be identified and treated accordingly. As they would anywhere else but a text editor on the Internet today.
Thanks in advance
-Mattias
댓글 보기 · 2025년 3월 03일에 게시됨 · Mattias Malré
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Is this entire article even valid any longer? I can't see any “Reports” alternative under Tools.
I need to do an Export so that I can change the Access for my users and do an import.
댓글 보기 · 2025년 2월 10일에 게시됨 · Mattias Malré
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Any news on this feature? We also absolutely need this asap. We just migrated to Zendesk from Intercom and needed to batch upload the entire customer base from our platform to prepare for tickets etc.
One of the key features was that they could see tickets across all orgs. Now I see I need to manually update it on all users? That's not at all feasible for 5000+ users.
댓글 보기 · 2025년 2월 10일에 게시됨 · Mattias Malré
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Hello Elaine and good afternoon from a sunny Copenhagen!
I can not really follow your instructions at all. Dont know where to start, but I'll see if I can educate myself more in Explore. Not sure that the Count setup will work as long as I cant get access to the actual rating the customer gave.
I have the Satisfaction survey set up as below. Is there no way of learning which of the emojis the customer clicked on?
I want to calculate a real CSAT score, for example 4,2 out of 5.
Thanks in advance
-Mattias
댓글 보기 · 2025년 2월 03일에 게시됨 · Mattias Malré
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Hello Orsolya Forster
I would personally say that it's not a huge issue to have to select one or the other. It's the title of the article that is important, not that it's placed in one place or another.
This double article presentation is extra irritating in the “Submit a ticket” section where the real estate is very important to deflect cases. See example from our site below:
댓글 보기 · 2025년 1월 10일에 게시됨 · Mattias Malré
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Hello and good morning from a windy Sweden!
We are in our first two months of using Zendesk for our Support team and are still very early in adopting it.
For our Support cases we send out a post-case survey where I have set it to use a 5-scale emoji-type with a text to go along with it.
But I cant seem to find how I see the average CSAT score. I can only find the % number in Explore, but I want the average.
Can anyone help guide me in the right direction?
All the best
-Mattias
2025년 1월 08일에 게시됨 · Mattias Malré
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